Privacy Policy

Crown & Mane Last updated: 2026-09-13

Crown & Mane ("we," "us," or "our") operates [www.crownnmane.com] (the "Site") and sells hair fiber and related grooming products online. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices and rights you have regarding your information.

By using our Site or making a purchase from us, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

Crown & Mane is based in Montreal, Quebec, Canada. For any questions about this policy or your personal information, you can reach us at:

• Business name: Crown & Mane Inc.
• Email: info@crownnmane.com
• Mailing address: 4445 Ave Jeanne d'Arc, #1 Montreal, Quebec, Canada H1X 2E2

We are the party responsible for the personal information we collect through this Site.

We collect information in the following ways:

Information you give us directly, such as when you place an order, create an account, sign up for our newsletter, or contact customer service. This may include your name, email address, phone number, shipping and billing address, and order details.

Payment information. When you make a purchase, your payment is processed securely by [GoDaddy Payments / your payment processor name]. We do not store your full credit card number on our servers — payment details are handled directly by our payment processor in accordance with their own privacy and security practices.

Information collected automatically, such as your IP address, browser type, device information, pages visited, and referring website, collected through cookies and similar tracking technologies when you browse our Site.

Information from third parties, such as shipping carriers confirming delivery status, or marketing and analytics tools that help us understand how visitors use our Site.

We use the personal information we collect to:

• Process and fulfill your orders, including shipping, billing, and customer service
• Communicate with you about your order, account, or inquiries
• Send you marketing emails or promotions, but only if you have opted in, and always with a clear way to unsubscribe
• Improve our Site, products, and customer experience
• Detect and prevent fraud, abuse, or security issues
• Comply with legal, tax, and accounting obligations

We only use your information for the purposes you'd reasonably expect based on why you gave it to us, and we do not sell your personal information to third parties.

Our Site uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use our Site (for example, through tools like [Google Analytics — list any analytics/marketing tools you actually use]).

You can control or disable cookies through your browser settings. If you are visiting our Site from Quebec, non-essential cookies (such as analytics or advertising cookies) will not be activated until you provide your consent, in line with Quebec's privacy law.

We share personal information only with:

• Service providers who help us run our business, such as our website host (GoDaddy), payment processor, shipping carriers, and email marketing provider — each of whom is only given the information needed to perform their service, and each of whom has their own privacy obligations.
• Legal or safety reasons, if required to comply with a law, regulation, court order, or to protect the rights, property, or safety of Crown & Mane, our customers, or others.
• A business transfer, if Crown & Mane is involved in a merger, acquisition, or sale of assets, in which case customer information may be transferred as part of that transaction.

We do not share your personal information with third parties for their own independent marketing purposes without your consent.

We retain personal information only as long as necessary to fulfill the purposes described in this policy, including to satisfy any legal, accounting, or reporting requirements (for example, order and transaction records may be kept for 7 years to comply with Canadian tax law. When information is no longer needed, we take reasonable steps to delete or anonymize it.

Under Canadian privacy law (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Withdraw consent for us to use your information for marketing purposes at any time
• Ask questions about how your information is collected, used, or shared

To exercise any of these rights, contact us at info@crownnmane.com. We will respond within a reasonable time and in accordance with applicable law.

If you no longer wish to receive marketing emails from us, you can unsubscribe at any time using the link at the bottom of any marketing email, or by contacting us directly.

Our Site and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

If you are visiting our Site from outside Canada, please note that your information may be processed and stored in Canada or in other countries where our service providers operate, which may have different data protection laws than your home country.

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Crown & Mane : Info@crownnmane.com

This Privacy Policy was prepared as a general template for a small Canadian e-commerce business and is provided for informational purposes only — it is not legal advice. Before publishing it, you should fill in all bracketed placeholders with your actual business details and practices, and it's strongly recommended you have it reviewed by a lawyer familiar with Canadian privacy law (PIPEDA) and, if you sell to Quebec, EU, or California residents, the additional requirements under Quebec's Law 25, GDPR, or CCPA respectively.